Going to your first job as a Hassle.com cleaner can be quite daunting, first impressions are everything and we want you to get the most out of your partnership with us.
So we’ve got a round-up of some of our best tips and tricks that will help you dispel those butterflies, de-clutter your mind and turn you into a cleaning superstar!
How do I give off the best first impression?
Any cleaner worth their salt will tell you that organisation is key and if you fail to plan, you better plan to fail! It’s always a good idea to drop your new customer a text or phone call when you win a job, to introduce yourself and check whether they have suitable cleaning materials available on your arrival. Remember you are the cleaning expert, so your customer might appreciate some friendly, cleaning product advice!
When you arrive at your customer’s home, a friendly introduction is always the best way to get things off to a good start and will put your customer at ease. Remember they might be feeling a bit nervous as well!
What if I can’t find my customer’s address?
When you win a job with Hassle.com, you will be able to view details about the job, (such as the customer’s address, postcode and how far away the booking location is from you) in your Hassle.com account. The night before a clean, you can use Google Maps to plan your journey to your booking the next day and leave at a good hour to arrive on time!
CityMapper is a great app you can download to your Smartphone that will help you find the best route to your customer’s house. Arriving on time will impress your customer and show them that you can be counted on!
What if I’m running late?
Okay so the train has been delayed or the bus has broken down. These things can happen, so it’s super important to call your customer as soon as you think you might be late. Then if you can just drop us a quick email or call to keep us updated you should be fine. However, it is very important that you do arrive on time to all of your bookings. No one likes a tardy cleaner!
What if the customer has pets?
It’s pretty safe to say that you’ll never arrive to a booking, only to be confronted by your customer’s friendly house lion. We get that not everyone is an animal lover and that’s okay! If you just let us know before you begin accepting jobs that you don’t feel comfortable around pets, then you’ll never have to deal with them!
However if you are the type of person to run screaming from a barking chihuahua, you can just ask your customer politely, if they don’t mind taking their pet into another room, whilst you get on with your work.
What if I’m given more tasks than I can handle?
It’s a cleaner’s nightmare! You’re five minutes away from the end of a job and you open a door you thought was a broom cupboard, only to find another messy room! Avoid a sticky situation by asking the customer to give you a quick tour of the home, when you arrive. This allows you to assess the damage and if it seems like too much to do, for the time you have been given, then let the customer know!
It’s always better to be straight with your customer to avoid disappointment. You can even offer to extend the duration of the booking to get the job done, just let us know when you finish!
What if the customer’s house is too dirty?
You might arrive at your customer’s house and find that the house requires more than a little elbow grease (a wrecking ball for instance). Don’t fret, we will never require you to work a job that you don’t feel comfortable doing.
If you can, discreetly take some photo evidence on your phone and attach them to an email, explaining to us as to why you couldn’t do the job. Politely inform the customer that the cleaning required is outside of your expertise and apologise. We’ll handle the rest from there!
What if I break something?
It’s common sense that if you arrive to a customer’s house, it is important to be aware of your surroundings and not act like a bull in a china shop! However in the unfortunate case that you have broken something, inform the customer immediately and be very careful that you don’t cut yourself on the broken object!
At Hassle.com, we insure you for any damages over £250, however, we do advise you to look into covering yourself with your own insurance, to take care of damages that might occur below this amount. Otherwise, it’s just a case of using your common sense and handling any of the customer’s possessions carefully!
What do I do once the job is done?
To leave a lasting impression, ask the customer if everything was up to standard and a friendly goodbye will leave your customer in a great mood. Remember those one-off customers can become your regular clients, it all just depends on their experience so it’s down to you to make it an enduring one!
If you have any more burning questions or if you’d just like to say hi, then send us an email at [email protected] Or if you are interested in working with Hassle.com, go to hassle.com/apply and fill in a quick and easy online application.